I have a Netflix mobile plan and on 02/04/2026 two automatic payments were debited from my SBI account for my Netflix subscription. Although the amounts were taken from my bank, Netflix did not show the payments as successful, I did not receive any notification, and I am still unable to watch any shows. I tried to contact Netflix customer support about this issue but I have not been able to reach them or get any response. I am paying for the service but I cannot use my account properly. I kindly request that the last payment that was debited from my SBI account be refunded to me and that my Netflix subscription status be corrected so I can use the service without any further problems.
I live in India and on 02:32 a.m. today I made a payment of ₹149 through Google Pay using my SBI bank account on netflix.com to start a Netflix membership. The payment was successfully completed from my side, the money was deducted from my bank, but even after about 12 hours I cannot watch any shows and my account still appears as if no payment has been made.
Although the payment is fully done, Netflix is showing that I have not paid, and my membership is not active. I contacted customer care and they told me to wait until 04/04/2026 and then report again if the amount is not refunded and I still cannot use Netflix. I find this unacceptable because I have already paid and currently I have neither access to the service nor my money back.
I request that my payment of ₹149 be immediately refunded to my SBI bank account linked with Google Pay, without waiting until 04/04/2026, or that my Netflix subscription be activated right away without asking for any extra payment.
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