I purchased a "Remote-Controlled Drift Car" for my child from an international seller on N11. The product took an entire month to arrive, during which my child eagerly waited, having saved up their holiday allowance for this toy.
When the package finally arrived, we were completely shocked. The item sent had absolutely nothing to do with the product we ordered. When I contacted N11 about this issue, they gave an absurd response, stating that the incorrect item needed to be sent back overseas.
This solution is unacceptable. How is this proper business ethics or corporate responsibility? Are we expected to wait another month for the return shipment, with no guarantee of a satisfactory resolution?
I've been a loyal N11 customer for many years and have never experienced such an absurd situation. I expect N11 to rectify this unreasonable situation in a manner befitting their corporate status.
I shopped at N11 on January 30th, and at that time, the estimated shipping date was February 7th. Since the product was international, this seemed acceptable when I placed the order. However, when I checked today, the shipping date had changed to February 27th, and it keeps getting delayed. The sell...
I'm having a really tough time with the LCD product I bought from N11. The order number is 202259338436. The item arrived in a defective condition, but even though I followed the return procedure and sent it back, the process for getting a refund has been delayed. Even after trying to reach out to c...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
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