N11 Just Gave Me Problems!! Return Package Stuck, Delayed Refund
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I have a dispute, picked up the product from the supplier and is now keeping it in their warehouse. N11 has told me that they will not process my refund until the cargo company delivers the product to the supplier for inspection. I never received the product, yet they are trying to hold me accountable for it. Attached is the cargo tracking chart showing the status: TO BE RECEIVED, IN TRANSIT, IN OUR DISTRIBUTION CENTER, IN THE RETURN PROCESS. The estimated delivery date is between 13-07-2024 and 15-07-2024. This situation is unacceptable, and I request a prompt resolution.
