The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I have a dispute, picked up the product from the supplier and is now keeping it in their warehouse. N11 has told me that they will not process my refund until the cargo company delivers the product to the supplier for inspection. I never received the product, yet they are trying to hold me accountable for it. Attached is the cargo tracking chart showing the status: TO BE RECEIVED, IN TRANSIT, IN OUR DISTRIBUTION CENTER, IN THE RETURN PROCESS. The estimated delivery date is between 13-07-2024 and 15-07-2024. This situation is unacceptable, and I request a prompt resolution.
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
On July 15th, I placed an order for 2 Altınyıldız Classic shirts on the N11 platform. On July 16th, I received a message stating that the package was delivered to the cargo company. However, the package did not move from the dispatch branch for 6 days. After conducting an investigation, Sendeo cargo...
I am experiencing several issues with the return process on N11. I initiated a return request on January 24, 2025, and the designated courier company, Kargoist, informed me that they would pick up the item from my address on January 27, 2025, with a scheduled appointment. However, the courier did no...
On July 18, 2024, I placed an order from the FLO store on the N11 shopping site, purchasing five items. One of the items, a pair of Camper shoes, was canceled 24 hours later on July 19, 2024, around 6:00 PM, with the reason given as "product out of stock." However, I was not notified of this cancell...
I purchased my order from N11 through GetirAlışveriş, even though it was significantly more expensive than similar options, because they had an agreement with Sürat Kargo. However, the seller shipped the order via PTT Kargo without my consent instead of the declared Sürat Kargo. As seen in the image...
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