I shopped at N11 on January 30th, and at that time, the estimated shipping date was February 7th. Since the product was international, this seemed acceptable when I placed the order. However, when I checked today, the shipping date had changed to February 27th, and it keeps getting delayed. The seller is unreachable, and I cannot cancel my order. Customer representatives keep telling me to wait, but they offer no real solution or explanation for the delay. What kind of company operates like this? Am I expected to wait for months for my product? This kind of behavior is unacceptable. I will take legal action and bring this matter to court.
On August 2, 2024, I purchased a product from abroad through N11, but the delivery date has been repeatedly postponed. They claim it is detained at customs. I have individuals waiting for this goods, and I committed to produce it by the expected date. Now I'm ashamed since the goods hasn't arrived a...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
I am experiencing several issues with the return process on N11. I initiated a return request on January 24, 2025, and the designated courier company, Kargoist, informed me that they would pick up the item from my address on January 27, 2025, with a scheduled appointment. However, the courier did no...
I purchased a "Remote-Controlled Drift Car" for my child from an international seller on N11. The product took an entire month to arrive, during which my child eagerly waited, having saved up their holiday allowance for this toy. When the package finally arrived, we were completely shocked. The ite...
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