I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submitted another request, and the return appears as "in transit," but I have neither the package nor the product, and I have no idea who it was delivered to. Customer service is not providing any answers. I contacted Aras Kargo to get the phone number of the recipient, but the number is no longer in service. Aras Kargo told me that the branch where it was delivered said there was no issue and that it was sent to the address the store had agreed upon. However, if that is the case, why did the store reject the return?
In the return section opened by N11, the shipping status reflects my previous package delivery status. I also contacted World Express, which only imports products from China and does not return items there. So, where is my product? Why is N11 not providing me with any information? If my one-week waiting period expires without resolution, I will file a complaint with the Consumer Arbitration Board. It is unacceptable that such a well-known local sales platform cannot manage a simple return process. Other platforms, like Temu, issue refunds on the same day without even asking for the product back. Unfortunately, our local sales platforms take both our products and our money.
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
On July 15th, I placed an order for 2 Altınyıldız Classic shirts on the N11 platform. On July 16th, I received a message stating that the package was delivered to the cargo company. However, the package did not move from the dispatch branch for 6 days. After conducting an investigation, Sendeo cargo...
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