I recently got a Beko blender set from N11, but now the narrative has developed. I admit it was my mistake; I failed to update my address around six months ago. After Aras Kargo provided a delivery note, I realized the box had been dropped off at the incorrect location. I intercepted it and asked the courier to deliver it to our new address in Rize center. Despite my attempts and inquiries with Aras Kargo, the seller initiated a return. Despite my two messages to the vendor via N11, they remained unresponsive. The goods I bought for ₺1,750 is now priced at ₺1,899. I'm left wondering who will handle my situation: N11, Aras Kargo, or the illusive seller 'soyludtm'? All I want is to get my blender set at its original price.
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
I recently placed an order for an Einhell palm grinder from N11's official store on December 28, 2023. Fast forward to today, it's been a whopping 35 days – yes, you heard that right, 35 days! When I contacted Customer Service, they claimed the problem arose from assigning the same tracking number t...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I ordered a dryer from N11 on November 9, and here we are on November 23, with the order still marked as "order being prepared." When I reached out to N11 for help, they just advised me to get in touch with the seller myself. If I'm supposed to handle the issue with the seller on my own, what exactl...
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