On July 15th, I placed an order for 2 Altınyıldız Classic shirts on the N11 platform. On July 16th, I received a message stating that the package was delivered to the cargo company. However, the package did not move from the dispatch branch for 6 days.
After conducting an investigation, Sendeo cargo customer service informed me that only a tracking number was assigned to the package and that it was not physically delivered to their branches. They stated that they would enter a cancellation notification into the system and that I could request a refund from N11.
I have been struggling with N11 customer service for days, contacting them multiple times, but I am unable to get a result. I was last told a week ago, on July 26th, that my money would be refunded. When I wrote to the store's "Ask a Question" section, they explained the product sizes to me. I have never seen such poor process management and a company that has caused so much inconvenience to its customers. Please resolve my grievance and refund my money.
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
I am experiencing several issues with the return process on N11. I initiated a return request on January 24, 2025, and the designated courier company, Kargoist, informed me that they would pick up the item from my address on January 27, 2025, with a scheduled appointment. However, the courier did no...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
On August 15, I purchased 2 pieces of Karaca and 1 piece of Media Markt Turkey from N11 with a corporate coupon (not a discount coupon, but a paid coupon). While Karaca products were arriving, the product I bought from Media Markt Turkey was delayed on August 20th. As of September 5, the product has...
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