I bought a ticket for an international flight using the Mytrip app. Unfortunately, an accident in my country has left me with a broken rib, which means I won't be able to fly on the scheduled date. Therefore, I asked for a refund. I reached out to Mytrip through their live chat feature to communicate my request. The individual I interacted with displayed a lack of concern and provided no assistance. They informed me that canceling for health-related reasons was not an option and abruptly terminated the conversation. I reached out to the airline and they let me know that because I bought the ticket through an agency, the agency would need to handle the cancellation and refund process with the airline. According to both the airline's website and the Mytrip app, they offer full refunds for cancellations related to health issues, as stated in their cancellation and refund policies. I decided to contact Mytrip customer service once more, this time using the live chat feature. Once again, the individual in question stubbornly claimed that the situation would remain unchanged. However, they did promise to pass along my request to the appropriate department, although their responses were dismissive and unhelpful. After a few hours, I inquired about the status of my request and was informed that it would be resolved within 24 hours prior to the flight. And once again, they ended the conversation suddenly. Curiously, it appears that there is no avenue on Mytrip for me to express my dissatisfaction with this individual's conduct. They seem to believe that they hold all the power and dismiss any opinions or suggestions from others, without giving them a chance to be heard. I urge Mytrip officials to thoroughly examine the conversation records and promptly address the behavior of this employee.
I just booked a flight through the Mytrip website, only to have the airline cancel it later. While the airline informed me that they would refund my ticket, they said the compensation will be handled by Mytrip. However, my attempts to interact with Mytrip via online chat were unsuccessful. I am con...
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
I faced a range of problems, such as being unable to modify my return flight, struggling to get a refund, and experiencing issues with check-in and seat selection. Mytrip was not willing to accommodate my request to change my return flight. I asked for a refund, but instead of resolving the issue, ...
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