Mytrip Refund Policy Complaint

I bought a ticket for an international flight using the Mytrip app. Unfortunately, an accident in my country has left me with a broken rib, which means I won't be able to fly on the scheduled date. Therefore, I asked for a refund. I reached out to Mytrip through their live chat feature to communicate my request. The individual I interacted with displayed a lack of concern and provided no assistance. They informed me that canceling for health-related reasons was not an option and abruptly terminated the conversation. I reached out to the airline and they let me know that because I bought the ticket through an agency, the agency would need to handle the cancellation and refund process with the airline. According to both the airline's website and the Mytrip app, they offer full refunds for cancellations related to health issues, as stated in their cancellation and refund policies. I decided to contact Mytrip customer service once more, this time using the live chat feature. Once again, the individual in question stubbornly claimed that the situation would remain unchanged. However, they did promise to pass along my request to the appropriate department, although their responses were dismissive and unhelpful. After a few hours, I inquired about the status of my request and was informed that it would be resolved within 24 hours prior to the flight. And once again, they ended the conversation suddenly. Curiously, it appears that there is no avenue on Mytrip for me to express my dissatisfaction with this individual's conduct. They seem to believe that they hold all the power and dismiss any opinions or suggestions from others, without giving them a chance to be heard. I urge Mytrip officials to thoroughly examine the conversation records and promptly address the behavior of this employee.