I booked a Prague to Antalya flight through Mytrip and was never informed that the flight had been canceled. On March 9, 2025, I went to Prague Airport ready to travel, only to be told by airport staff that my flight had been canceled three days earlier, on March 6.
Mytrip never contacted me by phone, email, or message. When I called them from the airport, they blamed the airline entirely and claimed they would “look into” refunding the canceled ticket. I also purchased cancellation and change insurance through them, but when I asked how it would help, they simply told me the insurer is based in London and handed me a phone number.
This is not customer service—it’s abandonment. I had to buy a new ticket on the spot at three times the original price. Mytrip, you sold me this ticket and insurance, and you will be held accountable. I will pursue every legal and consumer protection channel to recover my losses.
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
Back in September, I booked a flight through Mytrip with Air Albania for March 28 at 23:00, flying from Istanbul to Albania. When we arrived at the airport, we went to the info desk only to be told that no such flight existed. After checking the flight code, we were told the actual flight had depart...
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
I purchased a flight to Cyprus through Mytrip.com. When I tried to check in online, none of the codes or numbers provided by Mytrip worked. I attempted multiple times using every detail I was given. When I reached out to their so-called “support,” all I received were automated responses—no real help...
I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...
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