My total balance of 3,999 AIA in the AIA/USDT trading pair on my Binance account disappeared after AIA was delisted, even though it should still be in my system/spot wallet. When I checked my account on December 11, 2025, around 5:00 PM, I noticed that my AIA balance was no longer visible, and I have been unable to access it since then.
I was holding my AIA balance only in Binance’s system/spot wallet. I did not withdraw it, transfer it elsewhere, or perform any manual transaction. Despite this, my coins disappeared during the delisting process without sufficient and clear notification, which is completely unacceptable.
I tried to contact Binance live support regarding this issue, but I was unable to establish a connection and therefore could not receive any official response or explanation about my loss.
My request from Binance is that my 3,999 AIA balance, which was in my account before the delisting, be identified and either transferred to another platform where it is tradable or converted into a sellable asset, and that this entire process be explained to me clearly and transparently in writing. I want a clear explanation regarding what happened to my AIA balance and for my grievance to be resolved.
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