I purchased a flight ticket through Mytrip, but despite the ticket being eligible for cancellation, the company refuses to issue a refund. Interestingly, passengers who booked the same flight directly through Anadolu Jet’s website were able to cancel and receive partial refunds, yet Mytrip does not provide this option.
When I contacted customer service for assistance, they were unhelpful and dismissive, repeatedly saying, “These are the rules.” This lack of accountability and unwillingness to resolve the issue is extremely frustrating.
I demand that Mytrip honors the cancellation policy and processes my refund immediately. Ignoring customers and providing inadequate support is unacceptable. Please address this issue promptly and provide a fair resolution.
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
I purchased round-trip tickets from Dubai to Izmir and back. Unfortunately, Mytrip changed both the date and arrival airport of my flight. They moved my June 8th ticket to a different date and changed the arrival to Ankara. If I had wanted to go to Ankara, I would have booked a ticket there in the f...
I purchased a refundable flight ticket through Mytrip.com, expecting a smooth experience. After canceling my reservation, I received an email saying I would be issued a voucher equal to the value of my canceled ticket, which I could use within one year to book another flight on their platform. Despi...
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