I am writing about an issue with the MyIQ Helpline subscription, which I accessed from New Zealand via my computer on the Slingshot network. I requested cancellation of this subscription on or about 30 November, several times since then, but MyIQ has still not cancelled it and continues to make this very difficult. To cancel, they insist that a confirmation code must be used, which they say will be sent to me, yet no such code has ever arrived. Because the code never comes, it is impossible to complete the cancellation process through their website. Due to this, I sent three separate emails to their help desk, but none of these emails have received any response. Despite my clear cancellation request, made five days before the first payment, MyIQ still took a payment of NZD 53.27 for the monthly subscription. I consider this an unauthorized transaction, as I had already asked for the service to be cancelled before that charge was processed, and I do not want to be billed again. I request that MyIQ immediately cancels my subscription without any further conditions, refunds the payment of NZD 53.27 that has already been taken, and ensures that no additional charges will be made to my card in the future.
Today I was charged €29.99 by MyIQ for a subscription via my Revolut debit card, even though I have not knowingly used or benefited from this subscription. After noticing the charge, I contacted MyIQ and have now exchanged around 100 emails with them. Despite this, they repeatedly ask me for the sam...
MyIQ made an unauthorized transaction of $59.99 NZD from my account 5 or 6 days after I unsubscribed. I canceled on 31-08-2025 and was charged on 03-09-2025, even though the 7-day trial had not been completed. I received an email confirming my subscription cancellation but no explanation for their m...
I recently used the IQ test service on MYIQ.COM and noticed that I was charged without proper information or clear consent for a subscription. First, my Mastercard credit card was charged twice for €0.50 (a total of €1). At no point during this process was it clearly indicated that a further charge ...
On 24 May, I used the MyIQ platform for a thesis-related task. However, without my consent, the platform has been charging my account €14.99 every week—on 31 May, 7 June, and 14 June. I never agreed to a recurring membership, nor was I informed that such automatic billing would take place. Despite ...
I recently used MyIQ’s test/quiz service and clearly agreed only to a single charge of €0.50 on my credit card. Despite this, MyIQ went on to charge a second €0.50 and an additional €29.99 without my permission on my credit card today. I did not receive any service in return for these extra amounts ...
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