I handed over my Abra A5 V11.1.2 device to your service on September 13. While I was initially told that home delivery would be free, a follow-up call informed me that this service was a one-time courtesy, implying that it was not standard. Despite my repeated warnings, the device was sent to the wrong address with no tracking provided. I had to handle the entire process and only received my device on October 1, two weeks later. After downloading the original keyboard driver from the Monster website, several keys stopped functioning. I was told it was a hardware issue, and although they offered to replace the keyboard, they refused to provide any warranty for future issues. However, when I consulted another service, I was informed that such replacements typically come with at least a 6-month warranty. Given that my computer is 5 years old, I requested the installation of an SSD I had purchased, but I was told it could not be installed. Additionally, I requested a BIOS update and UEFI setup, which they said could not be done. I also sent the device for cleaning and thermal paste renewal, but this process was forgotten. It was only completed after I pointed it out during the shipping phase, and the device was returned for service. The overheating issue with my graphics card was blamed on faulty RAM or a defective RAM slot, but a private technician later confirmed that neither was faulty, and both worked perfectly. Moreover, thermal gel had spread into the RAM slot, indicating a lack of care during the repair process. As I live abroad, it's not easy for me to send my device to Monster service frequently. When I took the device to a local technician abroad for overheating and loud fan issues, I was informed that the CPU, GPU, and Windows were incompatible with the motherboard, causing excessive power consumption and overheating. I am deeply disappointed with the technical support, shipping, and customer service provided by Monster. The computer I bought to support local technology has undermined my trust, and I request that my grievances be addressed accordingly.
I purchased the Monster Abra A5 V20.3 notebook a year ago, and almost every part has been replaced since then. The device constantly gives blue screen errors and various components stop working. First, the SSD failed and was replaced. Three months later, the touchpad malfunctioned, and when I sent i...
My Monster Notebook Abra A5 V21.3, which is still under its 2-year warranty, has been giving me constant trouble. When I press the power button, the laptop turns on, but there is no display on the screen. This issue has become incredibly frustrating, especially since I purchased the device less than...
Hello, I am writing again due to being misled for the second time regarding this matter. I purchased a Monster Abra A7 v14.5.2 model product from Trendyol on January 4, 2024. Approximately a week after it arrived, I opened the box and performed the setup. After setup, I noticed that the fan in the m...
On 1 December, I purchased a Monster Abra A7 V16.2.2 notebook for ₺57,000 via Hepsiburada. When we opened the box and took the device out, we saw that the adapter’s tip that goes into the computer was broken. We did not plug it into the computer in any way and immediately contacted customer service....
I purchased the Abra A7 v15.3 17.3” gaming laptop from the Monster store on September 12, and I have been experiencing serious issues since the very first day. The computer constantly freezes, games do not load, or if they do, the screen freezes and lags. Due to these issues, I took it to service, h...
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