I sold my computer, worth ₺9,500, on 02.09.2024 through the DOLAP app, which I thought was reliable because it’s owned by Trendyol. On September 5, the payment was transferred to my IBAN ending in 01, but that account had been closed. When I contacted their support team, they kept stalling me with various excuses, and no one has addressed the issue with my money. I visited the bank branch, and they confirmed the money was returned to DOLAP on the same day. When I tried transferring money to that same account, it was returned immediately. However, the ₺9,500 from DOLAP never made it back to me. It's now October 3, and my money has been stuck in limbo for over a month. No one is helping or resolving this. I had planned to use the funds to buy a new computer, but now I've lost my old one and the money. I've already filed a complaint with consumer rights, and I will also be taking this matter to court.
On 4 December 2025 at around 13:00, I purchased a Windows 11 Pro digital key via Trendyol, paying approximately ₺150. I trusted the information statin...
I returned a product I purchased from Trendyol because it was defective. The return was processed under Trendyol’s standard return policy, and on October 4, 2025, I was informed that the refund of ₺8,299 would be credited to my Axess credit card (last four digits: 2724). However, several days have p...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
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