On the evening of April 25, I purchased a pair of Miu Miu sunglasses from the Zorlu store, just 10 minutes before closing. The sales associate, C** Hanım**, packed the item and brought it to the counter. Before paying, I asked to check the product, and it turned out to be damaged. I requested a replacement, and they brought another one from the stockroom.
Since my baby was restless, I took the new pair after a quick check. However, once I got home and inspected them in detail, I noticed that the lens was loose and defective as well. The next morning, I returned to the store before noon, only to be met with C** Hanım’s unhelpful and dismissive attitude**. She was rude, uncooperative, and unwilling to assist, which made the situation even more frustrating.
With my baby waiting in the car, the entire process stressed me out. Eventually, my husband had to step in, and the store manager, C** Bey, finally resolved the issue and accepted the return**. If a solution was possible, why make customers go through so much trouble?
I am now waiting for my refund to be processed, but this experience has convinced me to never shop at Miu Miu again.
On May 29, my friend and I visited the Miu Miu store in Zorlu, and the customer service was extremely disappointing. As soon as we walked in, the two sales associates at the counter didn’t even acknowledge our presence. We greeted them, hoping for assistance, but one of them barely looked up from he...
I bought Miu Miu sunglasses from Opmar Cepa store, and within just two days, I realized they were clearly asymmetrical—completely defective! When I returned to the store to address this issue, they abruptly informed me refunds weren't possible, only exchanges. Why would I trust them with another pro...
I bought Miu Miu sunglasses from Sunglass Hut (Capacity store) in December. Shortly after wearing them, a screw became loose. I took them back immediately, but the store kept delaying, saying they were under inspection or awaiting shipment. After nearly two months of waiting, they replaced the glass...
I bought Miu Miu sunglasses from Sunglass Hut Capacity store on May 27, and immediately noticed the temples were defective. When purchasing, they assured me the product had full warranty coverage, promising assistance if any issue arose. Yet, when I reported the problem, they refused to honor their ...
I ordered Miu Miu sunglasses directly from their official website, shipped by the İstinye Park branch, and they arrived damaged! When I opened the carefully packaged box, I found the sunglasses already broken, with the arm completely detached. Even more frustrating, they included the tiny screw and ...
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