Miniso Sent Wrong Items & Refused Refund for Defective Bag

Merve

Miniso

August 12, 2024 2:32 pm

My first online shopping experience with Miniso was already disappointing—they sent me completely different products from what I ordered. I didn’t bother returning them at the time, but I should have known better.

In June, I ordered a food storage bag online, and within just one week of use, the handle broke. I immediately contacted customer service via email, and they provided a return shipping code for a refund. I sent the product back and waited. Days passed with no response, so I followed up via WhatsApp with a detailed explanation.

Their response? They blamed me for the damage, claimed it was "user error," and refused to issue a refund. Miniso clearly does not stand behind its products or care about customer satisfaction.

I demand a full refund for the defective item. If Miniso wants to retain its customers, it should start by selling quality products and honoring returns for faulty items!

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