On November 6, 2025, around 6:00 PM, I wanted to purchase an Elsa-patterned storage container at the Miniso Kentpark mall store. I stated that I wanted to buy the product at the price I saw displayed on it; however, the store employee refused to make the sale, saying "I can't sell it to you at this price, there's no such thing as consumer rights." When I spoke with the store manager about the issue, I received a response like "You don't have to buy it, you can even file a complaint against us," and I left the store without purchasing the product.
I am filing a complaint due to the attitude of the store staff, and I request that action be taken against the relevant personnel.
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume...
On October 2, 2025, around 5:15 PM, while looking at feeding containers for my daughter at the Miniso store in Optimum Mall, my daughter dropped the product on the floor, resulting in a crack in the lid. The product's lid was already scratched and worn, with damage that couldn't have been caused by ...
On September 13, 2024, I visited the Miniso store at Optimum Shopping Mall around 9:30 PM with my younger sister. Upon entering, an employee informed us that we could only shop in areas they hadn’t yet mopped, as they were cleaning the floors. I reminded the employee that the store was still open, ...
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
On the morning of Friday, October 24, 2025, I purchased a plush toy from the Miniso store at Metromall Shopping Center in Ankara. After I paid at the register and was leaving the store, the alarm went off and I returned to the register. The lady at the register wanted to check my bag, and while look...
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