On October 2, 2025, around 5:15 PM, while looking at feeding containers for my daughter at the Miniso store in Optimum Mall, my daughter dropped the product on the floor, resulting in a crack in the lid. The product's lid was already scratched and worn, with damage that couldn't have been caused by the fall. Despite this, the staff forced me to pay for the product. I believe the product was a display item and should have been insured for situations like this. Additionally, the staff's attitude and manner were quite bad; they pressured me by saying they would have to pay for it themselves if I didn't. This product will be of no use to me whatsoever, and I was forced to pay $20.
The shopping experience was completely ruined due to this attitude I experienced with the store employees. I tried to reach customer service but couldn't get in touch because they were outside business hours. I also run a retail store and sell much more expensive products; my store's products are insured, and customers would never be treated this way in such a situation.
I request that my grievance be resolved, that the amount I paid be refunded, and that an apology be sent to me. I want to state that I will use all my legal rights.
On November 17, 2025, I purchased a BT21 licensed decorated plastic bottle with strap (520 ml) from the Miniso store at Mall of Istanbul. I bought the product for my children and washed it before first use, filled it with water, and gave it to them. However, when the kids dropped the water bottle fr...
On October 19, 2025, at 2:22 PM, while shopping at the Kadıköy Miniso store, a water bottle fell to the floor because the aisles between the shelves were too narrow. Even though only the bottle's cap was broken, the employees at the register stated that I needed to pay for the product and insistentl...
On September 13, 2024, I visited the Miniso store at Optimum Shopping Mall around 9:30 PM with my younger sister. Upon entering, an employee informed us that we could only shop in areas they hadn’t yet mopped, as they were cleaning the floors. I reminded the employee that the store was still open, ...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
On November 6, 2025, around 6:00 PM, I wanted to purchase an Elsa-patterned storage container at the Miniso Kentpark mall store. I stated that I wanted to buy the product at the price I saw displayed on it; however, the store employee refused to make the sale, saying "I can't sell it to you at this ...
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