On September 13, 2024, I visited the Miniso store at Optimum Shopping Mall around 9:30 PM with my younger sister. Upon entering, an employee informed us that we could only shop in areas they hadn’t yet mopped, as they were cleaning the floors.
I reminded the employee that the store was still open, with 30 minutes left before closing, and I had every right to browse freely. The employee then claimed the register was already closed and continued mopping until closing time. While we were exploring another section, the employee came over and mopped directly over our feet and shoes, including mine, which were exposed in sandals.
The mop water smelled of chemicals, and my feet became wet and itchy on my way home. As someone with allergies, I found this incident particularly alarming, as I had no idea what chemicals were in the water.
I’m shocked by the unprofessional and harmful behavior of this employee, especially in a store that caters to children. I urge Miniso to address this issue promptly and ensure such actions don’t happen again. Employees should prioritize customer safety and well-being, not create discomfort.
On November 21, 2024, I visited the Miniso store in Terracity to pick out small gifts for my daughter's advent calendar. However, the experience was ruined by an employee who constantly followed me around the store. At first, I tried to brush it off, but the behavior became so uncomfortable that I f...
On October 2, 2025, around 5:15 PM, while looking at feeding containers for my daughter at the Miniso store in Optimum Mall, my daughter dropped the product on the floor, resulting in a crack in the lid. The product's lid was already scratched and worn, with damage that couldn't have been caused by ...
On the morning of Friday, October 24, 2025, I purchased a plush toy from the Miniso store at Metromall Shopping Center in Ankara. After I paid at the register and was leaving the store, the alarm went off and I returned to the register. The lady at the register wanted to check my bag, and while look...
On November 6, 2025, around 6:00 PM, I wanted to purchase an Elsa-patterned storage container at the Miniso Kentpark mall store. I stated that I wanted to buy the product at the price I saw displayed on it; however, the store employee refused to make the sale, saying "I can't sell it to you at this ...
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
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