I purchased a Michael Kors women's watch approximately 90 days ago. Upon first use, the metal left a gray mark on my wrist. I took the watch back to the store to report my complaint, and they sent it for service. The service center only cleaned the watch and returned it to me. When I used it a second time, I encountered the same issue with the metal leaving a gray mark on my wrist again.
I brought the watch back to the store, and they sent it to technical service for repair or replacement of the strap. After three months, the watch is still being repaired. I am disappointed that a brand like Michael Kors has not addressed my issue. It is unacceptable for such a well-known brand not to stand behind the products they sell. There is clearly a manufacturing defect in a watch that was used for the first time, and despite my request for an exchange, they did not proceed with that option.
I purchased a Michael Kors watch 1.5 years ago from Saat&Saat, but the band’s color faded significantly. I sent it in under warranty, and they replaced it with a new one. However, within just two months of minimal use, the new band began fading in the exact same way. This is incredibly disappointin...
I sent my Michael Kors watch for inspection due to an issue, but I’ve received no updates whatsoever. Despite being told that I would be contacted, there has been no follow-up or even basic communication. It’s extremely frustrating that a brand like Michael Kors isn’t standing behind its products or...
I am currently quite dissatisfied with my Michael Kors watch. Despite purchasing it in September, I have not been able to utilize it adequately. There is a frequent issue in which the watch's hands stop operating properly and rotate freely, rendering the watch unusable and ugly. When I took it to th...
Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took care of the plating and replaced the battery for me. Unfortunately, the stones of my watch arrived in a dislodged and pressed inward state, clearly indicating damage. Why would you se...
I purchased a Michael Kors MK7213 (Rose Gold) watch from the Saat & Saat store at Ankara Nata Vega Outlet. After only using the watch 2 or 3 times, the color started to fade. When I sent it in for warranty service, they simply cleaned it and returned it with the faded area still yellow. This is trul...
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