I am currently quite dissatisfied with my Michael Kors watch. Despite purchasing it in September, I have not been able to utilize it adequately. There is a frequent issue in which the watch's hands stop operating properly and rotate freely, rendering the watch unusable and ugly. When I took it to the nearest authorized service center and detailed the problem, they just stated, "You must have bumped it," something I take very seriously. I reluctantly agreed, and it was shipped for repairs. Two weeks later, I received notification that it had been repaired. When I went to pick it up the next day, the same issue arose. I did not hit or drop the watch; can it possibly malfunction two days in a row? I went back to the same service center and demanded a replacement because it was unacceptable for it to break down in the same location just one day later. Unfortunately, my plea was not taken seriously; the store employee dismissed it as a separate issue. So, I messaged the service center and explained the scenario. It's been 15 days and I've heard nothing. Today, I called the store, but my replacement request was denied; I was told it had been "repaired." How can such a well-known brand refuse to provide a replacement unless the buyer specifically requests it? I will take this case to the Consumer Court. I'm not looking for a replacement anymore; instead, I'm going to demand a refund.
I purchased a Michael Kors women's watch approximately 90 days ago. Upon first use, the metal left a gray mark on my wrist. I took the watch back to the store to report my complaint, and they sent it for service. The service center only cleaned the watch and returned it to me. When I used it a secon...
I purchased a pair of Michael Kors sunglasses on 08.12.2023, and after a while, the screws started loosening, causing the glasses to fall off my face, and the frame began to turn green on the sides. I sent them for repair under warranty, but they rejected my claim, stating it was due to user error. ...
On August 24, I purchased a Michael Kors watch from the Saat & Saat Pendik branch for over ₺14,000. After noticing that the watch was consistently losing time, I returned it to the store on the 29th, well within the legal return period. I informed them that there was an issue with the watch and requ...
I sent my Michael Kors watch for inspection due to an issue, but I’ve received no updates whatsoever. Despite being told that I would be contacted, there has been no follow-up or even basic communication. It’s extremely frustrating that a brand like Michael Kors isn’t standing behind its products or...
Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took care of the plating and replaced the battery for me. Unfortunately, the stones of my watch arrived in a dislodged and pressed inward state, clearly indicating damage. Why would you se...
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