I purchased a Michael Kors MK7213 (Rose Gold) watch from the Saat & Saat store at Ankara Nata Vega Outlet. After only using the watch 2 or 3 times, the color started to fade. When I sent it in for warranty service, they simply cleaned it and returned it with the faded area still yellow. This is truly dismissive. The inside of the watch strap has also faded, and merely cleaning it without proper repairs is not acceptable for a brand like Michael Kors. I am requesting either a replacement or a refund for the watch. It's disappointing to spend a significant amount of money at Saat & Saat and receive such indifferent service. I will do everything I can to advise others against purchasing from Saat & Saat. I want this issue resolved promptly. Having to send the product for warranty service twice within a month of purchase is unacceptable. Who will cover the cost difference?
I purchased a Michael Kors watch 1.5 years ago from Saat&Saat, but the band’s color faded significantly. I sent it in under warranty, and they replaced it with a new one. However, within just two months of minimal use, the new band began fading in the exact same way. This is incredibly disappointin...
On August 24, I purchased a Michael Kors watch from the Saat & Saat Pendik branch for over ₺14,000. After noticing that the watch was consistently losing time, I returned it to the store on the 29th, well within the legal return period. I informed them that there was an issue with the watch and requ...
I purchased a Michael Kors women's watch approximately 90 days ago. Upon first use, the metal left a gray mark on my wrist. I took the watch back to the store to report my complaint, and they sent it for service. The service center only cleaned the watch and returned it to me. When I used it a secon...
I purchased a Michael Kors watch on November 7, 2023, which was advertised as 5 ATM water-resistant. However, it has failed to be waterproof twice now. After the first incident, it was repaired and returned to me. Unfortunately, it leaked again, and additionally, the inner part of the band has compl...
Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took care of the plating and replaced the battery for me. Unfortunately, the stones of my watch arrived in a dislodged and pressed inward state, clearly indicating damage. Why would you se...
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