Trusting the well-known e-commerce site Trendyol, I purchased a Sony PlayStation 5 on March 21. I opted for the "Eurasia - Sony" warranty, paying a higher price. However, the seller failed to provide neither the invoice nor the warranty. Furthermore, they no longer list any products for sale. Correspondence with Trendyol's assistant only leads to generic responses, with no offered solution. I'm unable to find any resolution or person to address my grievance. It seems the site merely collects the seller's commission without providing assistance. I'm left with only a blank and invalid warranty card, and I haven't received my invoice.
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
As a Trendyol seller, I sold a PS5 to a customer on April 25, 2024, at 11:48 PM. I promptly shipped the product, and the customer received it on May 21, 2024, at 10:40 AM. However, after using it for a week and a half, the customer wanted to return it. The product came back to me in a completely dis...
I purchased a product through Trendyol, but the seller did not provide an invoice. I requested the invoice but received no response. When I contacted Trendyol, they told me that if the seller didn’t send it, there was nothing they could do. However, as a marketplace, Trendyol should ensure that sell...
In August of last year, I made a purchase of a watch. Initially, it functioned flawlessly, but after a couple of weeks, the back of the watch started to show signs of discoloration. Upon reaching out to the seller, they provided me with reassurance regarding the durability of the product and express...
I ordered Trendyol, and when I got the item it lacked an invoice. I find it difficult to understand how they could send an item without a necessary proving documentation. The missing invoice has me in a tough position right now. When I contacted customer service, they merely sent me to the seller wi...
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