Although an appointment was scheduled through Customer Service for the authorized installation of the Grundig TV I purchased on 01/08/2025 between 4:00 p.m. and 6:00 p.m., the service team did not show up. I stayed home all day waiting, yet no one contacted me. I was told that the Dikmen Service had redirected the request to the Emek Service, and the information had been passed along. However, despite this, the authorized service did not arrive at the scheduled time, and the installation was not completed. No apology or explanation was provided, and my grievance remains unresolved. The lack of responsibility and communication throughout this process is unacceptable. I strongly advise others to consider potential service issues before choosing Grundig.
On December 30, 2024, I purchased the Grundig 55GHU7505B TV from the Altus Temizler store in Kütahya. However, I was dissatisfied with both the picture and sound quality and requested a return within one week, as allowed. The service team visited my home, performed an inspection, and asked for my IB...
I purchased a Grundig air conditioner from Koçtaş. It's been 10 days since 06/06/2024, and I'm still waiting for the installation service. The service team keeps postponing the installation date without consulting me, claiming they are busy. I understand that, but I haven't received any service yet....
I bought a range hood from Beko on December 21, 2024. The installation appointment is set for December 24, 2024, from 2:00 PM to 4:00 PM. I stayed home all day, but nobody came, and I didn't get any phone call or update either. If the service team is unable to keep the scheduled appointment, what’s ...
My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house with...
I'm going through hell with the Grundig 65" TV I bought from Amazon. Grundig 65" TV, which I ordered from amazon on March 24, 2023, was delivered on March 27, 2023. I made an appointment with the authorized service for the warranty of the product, etc., and made a request for free installation. (the...
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