Grundig Did Not Send a Technician for My TV Installation Appointment
Although an appointment was scheduled through Customer Service for the authorized installation of the Grundig TV I purchased on 01/08/2025 between 4:00 p.m. and 6:00 p.m., the service team did not show up. I stayed home all day waiting, yet no one contacted me. I was told that the Dikmen Service had redirected the request to the Emek Service, and the information had been passed along. However, despite this, the authorized service did not arrive at the scheduled time, and the installation was not completed. No apology or explanation was provided, and my grievance remains unresolved. The lack of responsibility and communication throughout this process is unacceptable. I strongly advise others to consider potential service issues before choosing Grundig.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us. As the Grundig family, we wish you days full of health and happiness. We are here for you 24/7, we are here for your happiness. Grundig Customer Communication Center
