Grundig Air Conditioner Installation Delay Complaint
I purchased a Grundig air conditioner from Koçtaş. It's been 10 days since 06/06/2024, and I'm still waiting for the installation service. The service team keeps postponing the installation date without consulting me, claiming they are busy. I understand that, but I haven't received any service yet. I've been calling every day requesting to prioritize my installation, but there has been no action taken. On 15/06/2024, they scheduled the installation between 17:00-19:00, only to postpone it again to 20:00-22:00. I am unable to receive the service I paid for, and I am extremely dissatisfied.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will get in touch with you as soon as possible. We kindly ask you to share any information, suggestions, opinions, and solution requests regarding our products and services with us. As the Grundig family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Grundig Customer Communication Center
