I purchased a Grundig air conditioner from Koçtaş. It's been 10 days since 06/06/2024, and I'm still waiting for the installation service. The service team keeps postponing the installation date without consulting me, claiming they are busy. I understand that, but I haven't received any service yet. I've been calling every day requesting to prioritize my installation, but there has been no action taken. On 15/06/2024, they scheduled the installation between 17:00-19:00, only to postpone it again to 20:00-22:00. I am unable to receive the service I paid for, and I am extremely dissatisfied.
On May 20, 2024, I bought a Grundig 12K BTU air conditioner from Koçtaş Emaar. The order number is 110965785. I was told that I would receive my delivery in 3 days, but it has now been 15 days and I still haven't received my AC. A couple of days ago, I visited the store to ask for a refund. Accordin...
I bought an air conditioner from Koctaş on July 18, 2023. It was made by Beko. As the owner of a business, I waited patiently for the August 4th meeting. But they didn't show up on time, even though it was very hot. Since August 4, I've been trying hard to get in touch with customer service reps at ...
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
I've booked a maintenance appointment for my air conditioner with Turgutlu Arçelik service on 06.06.2024, from 09:00 to 11:00. Nevertheless, I received a call from them at 09:30 on the same day, stating that they had inexperienced staff and needed to reschedule for 07.06.2024. The following day, at ...
On June 21, 2024, my Beko ecological air conditioner malfunctioned, so I created a service request with customer service. They responded with a message stating, "Dear customer, your authorized service appointment is scheduled for Wednesday, July 24, 2024, from 09:00 to 11:00." I currently live in Di...
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