On November 19, 2025, the LG W4W8BVKKWHM.ABWPLTK washer-dryer I purchased from Media Markt was found damaged when the service team unboxed it for installation. There were multiple dents and defects on the body and top of the machine. The service technicians did not file a report; they only said they would notify LG. Since that day, I have not received any response from either LG or the service. Even though my product is brand new and under warranty, I have been left completely stuck. My invoice number is Y1G2025000002734. Media Markt says they are waiting for a report from LG, so my refund process is not progressing either. I specifically chose to buy from the physical store instead of online because I trusted Media Markt and wanted to avoid the risk of receiving a damaged product. Ironically, the item still arrived damaged. I now feel I made the wrong decision because I believed buying from the store would be safer, but this experience has left me deeply let down. We did nothing wrong except make a purchase, yet we are being told to wait nearly 10 days. Living without a washing machine is extremely difficult with two small children at home. The transportation and unboxing were done entirely by authorized staff, yet we are the ones suffering the consequences. I request that my product be refunded as soon as possible and that my grievance be resolved promptly.
I bought an LG washing machine from Media Markt in April 2024. Shockingly, after just four months of normal use, the machine started to rust! I immediately called customer service, and the technician blamed it on “user error.” Seriously? A brand-new machine rusting that quickly isn’t normal. I refu...
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
The LG WashTower has not been delivered for 4 months, with excuses such as “out of stock.” On January 14, 2025, I purchased the LG WashTower product, which was on sale for ₺69,000, from the LG Brandshop CZ Elektronik branch located in Trabzon. We have been waiting for a response to our emails. For t...
I purchased an LG RC90V9AV2W washer and dryer two years ago from Media Markt in Esenyurt, Istanbul, with service provided by Kafkas Elektronik. Although the products are still under warranty, I have faced constant issues since the day I bought them. The drum of my brand-new machine broke within just...
the LG installation team came over for the Tv and they were all like, " we gotta document this product, dude." And then they asked me to send the report to the company so they could deliver a new washing machine. But, like, it's been 25 days and I still haven't heard anything back or gotten any foll...
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