Request to Remove an Unexplained WePlay Device Ban

I am writing regarding an issue with my Weplay account, where my device has been banned. When I try to access Weplay, I see a ban message on my device and I am no longer able to use the service. I am playing from the Philippines and I am registered on Weplay with my email address, which I can share with you privately if needed for verification. I do not know the reason for this ban and I have not been informed of any clear violation or given a chance to explain or appeal. I would like my device to be unbanned so that I can access my Weplay account again and continue using the service normally. I kindly request that you review my account and device status, explain the reason for the ban if there is any, and remove the ban from my device as soon as possible.