I recently ordered a 9-12 month-sized jacket for my son from Marks & Spencer. However, upon receiving the package, I was shocked to find a different jacket accompanied by an invoice addressed to someone else. This mix-up is unacceptable, especially since I urgently needed the jacket for my son.
Attempting to resolve the issue, I sought assistance through the "Contact Seller" option but couldn't locate it. I then reached out to live support, who advised me to refer to the sales agreement for the seller's contact details. Following this, I messaged the seller directly, only to be told to initiate a formal complaint. Consequently, I filed a complaint, and now I'm informed that the incorrect item will be collected, the seller will be contacted, and then the correct item will be dispatched. This convoluted process is both frustrating and time-consuming.
I urge Marks & Spencer to address this matter promptly. Such errors are unacceptable, and the inconvenience caused is significant. I expect immediate action to rectify this situation.
I purchased a jacket from Zara for my 3-year-old son, which was brought from the stockroom. We didn’t inspect it closely at the store and left after purchasing. After just a few wears, we noticed a tear in the jacket. It’s hard to believe this could be caused by a 3-year-old, and it may have been to...
I ordered a product from Marks & Spencer on October 9, and after 12 days, I’m still waiting for it to arrive. The order was initially sent with Kargoist, an unreliable shipping company, which returned it to the store without even attempting delivery. I requested Marks & Spencer to resend the item, b...
On 18.11.2025, I purchased a men’s logo-detailed jacket from the official Jack & Jones website with order number OL9700030657. While the payment was still in authorization, I called customer service to cancel the order. They told me that the order had not been finalized, that they received my cancel...
I placed an order with Mark & Spencer (tracking number: 2787796216418238P1), and there was an issue with the address being incorrectly recorded. I contacted their customer service via WhatsApp every day from 12/12/2024 to 16/12/2024, requesting an address update. Each time, I was assured the address...
I ordered something online from Marks & Spencer on April 4, 2023, and got it on April 6, 2023. But when I opened the package, I saw that I had been sent a broken product. I called customer service right away, but I had to call three times to start the process of sending the item back. During my thir...
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