I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will send it to me as requested. But the main warehouse didn't give me any information about my item and just started the return process, saying that there are some issues with the product. The website is still selling the same item. It's clear that I was given wrong information. Also, the cost of the item I bought on Black Friday has gone up. It's obvious that they chose to return the item instead of exchanging it for this reason.
I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to find that the trench coat was replaced with a completely different jacket. I immediately contacted Mango customer service. They advised me to return the incorrect item and write a n...
I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...
On October 7th, I purchased a leather jacket from Mango. Initially, the order was created for delivery to an address due to the unavailability of the desired size in-store. They mentioned that the product was shipped from Spain and should arrive within 22 business days. When I contacted the store th...
I purchased a faux-fur, leather-look coat from Mango’s online store for $86. Since the size was too large, I didn’t want to return it—I only wanted to exchange it for the correct size. For this reason, on December 2, 2025 at 17:35, I went to the Mango store at Zorlu Mall. I told the cashier that I ...
I ordered a skirt from Mango on July 24, but when I opened the package, I found an entirely different item inside. To make things worse, the incorrect item is cheaper than the one I originally paid for. I immediately contacted customer service, and they blamed a warehouse issue and instructed me to ...
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