I ordered a skirt from Mango on July 24, but when I opened the package, I found an entirely different item inside. To make things worse, the incorrect item is cheaper than the one I originally paid for. I immediately contacted customer service, and they blamed a warehouse issue and instructed me to take the wrong item to a courier and return it.
I’m extremely frustrated. Why should I be inconvenienced for a mistake Mango made? I have no guarantee that I’ll even receive the correct skirt after returning this one, and I don’t want to be stuck waiting again for something that should have been right the first time. This isn’t the first time Mango has sent me the wrong item—it’s happened before, which makes this even more unacceptable.
I suggested going to a nearby Mango store to pick up the correct skirt instead, but they flat-out refused and said they couldn’t help me that way. I’m left feeling helpless and mistreated as a paying customer. This repeated mistake has caused unnecessary hassle and delays. I expect a solution now—not excuses. Please deliver the correct item or allow me to resolve this directly at a store without more runaround.
On November 23rd, I ordered two items, which were delivered to me after 14 days. However, one of the items did not arrive, and instead, a completely different item was sent. When I called to report the situation, I demanded the correct item to be shipped. I was told to return the item, track it in t...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
I ordered a pair of shorts from their website, and the ones that arrived were completely wrong. I know what the original product looks like, but what I received was like a cheap market knock-off – utterly low quality. I immediately called customer service, explained the situation, and asked them to...
I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to find that the trench coat was replaced with a completely different jacket. I immediately contacted Mango customer service. They advised me to return the incorrect item and write a n...
Mango complaint! Never shop on the Mango website; it's unacceptable. On June 2, 2024, I bought a dress at Mango. Rather than the dress, they sent a cheaper pair of pants. When I called to inform them of the incorrect item, they instructed me to return it via Yurtiçi Kargo with the shipping note and ...
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