I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an exchange or return request; only an existing form is available. I went to the courier service and manually filled out the form with all the details. Then, I contacted customer support and explained the situation but received responses that I already knew and did not offer assistance. When I checked the website, I saw that the sizes I needed were still available for purchase. Nevertheless, I received an email notification stating "your return has been accepted." The time spent turned out to be in vain. Let's see if the money will be refunded. It's not surprising that the exchange was not processed even when the item was in stock. I believe that customer support needs improvement; they struggle with communication and respond slowly. In the future, I will be more cautious when making online purchases.
I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will...
Mango's online shopping is so frustrating, super hard to get stuff there!! I ordered a bunch of stuff and when tried them on, wasn't feeling some of it. Gonna return those. But get this, Mango wouldn't give me my money back because they said the clothes weren't in their original condition. Can you b...
I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...
I purchased a product from Mango's online store. Although the item was listed as in stock and my payment was successfully processed, my order was later canceled due to "out of stock" reasons. I received an email about this cancellation, but no proactive customer service support was offered. When I ...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
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