On April 8, 2026, I purchased a gift card worth $78 from Mango’s official website for a friend’s birthday. Although the payment was successfully charged to my credit card under “iyzico/mango.com.tr,” I did not receive any email related to the gift card.
During this process, I contacted customer service multiple times. Each time, I was told that the gift card had been created and would be sent via email shortly. However, even after 48 hours, I still have not received anything.
For a brand like Mango, this experience is very disappointing. Every time I contact customer service, I am told that a request has been created and that I need to wait another 48 hours, but no actual resolution is provided.
I request that the gift card I purchased be delivered to me immediately or that a full refund of the $78 be issued without further delay. I also expect a clear explanation for this delay and a proper resolution to my issue.
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
On September 27, 2025, I placed an order directly from Mango’s official website under order number ERIİ74, spending a total of ₺1,299. The delivery address was Rize Merkez, Müftü Mahallesi, Atatürk Caddesi, Akgün Apartment, Floor 3. However, eight days have passed, and my order still shows as “being...
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
Comments