I've noticed a trend of carelessness among the employees of Mango, a brand I really like. Every time I order a size M jacket from their online store, I receive a size S instead. Returning the jacket results in paying the shirt fee. This ongoing issue has left me feeling constantly frustrated. I'm complaining about this situation due to its recurring nature.
I ordered a pair of black jeans in size 42 from Mango's online store, but to my surprise, I received a pair of white jea...ns in size 34, completely different from what I ordered. What kind of service is this? It is 2025, and even small online boutiques provide a more professional service than Mango, w
I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to fi...nd that the trench coat was replaced with a completely different jacket. I immediately contacted Mango customer service. They advised me to return the incorrect item and write a n
I bought a men's trench coat from the Mango website. Because the item turned out to be bigger than I thought, I sent it ...back to the main Mango warehouse to exchange it for the right size. While talking to customer service, they told me that the size I need is in stock at the warehouse, and they will
I ordered a skirt from Mango on July 24, but when I opened the package, I found an entirely different item inside. To ma...ke things worse, the incorrect item is cheaper than the one I originally paid for. I immediately contacted customer service, and they blamed a warehouse issue and instructed me to
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a... full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co