Mango's customer service lately left me in quite bad shape. My daughter purchased sandals, however when the shipment arrived the shoes were two quite different sizes: one was a size 36 and the other a 35! I naturally tried to get through Mango's customer support in order to fix the problem, but it proved difficult. Every time I phoned, I was put on hold for at least ten minutes; the call would drop just as I thought I would at last obtain help. I tried several times using the same aggravating outcome. It's not only about getting the wrong item; it's also about not being able to get anyone to address the issue. Given a brand like Mango, this degree of service is quite unsatisfactory.
I ordered a pair of black jeans in size 42 from Mango's online store, but to my surprise, I received a pair of white jeans in size 34, completely different from what I ordered. What kind of service is this? It is 2025, and even small online boutiques provide a more professional service than Mango, w...
I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...
Mango's online shopping is so frustrating, super hard to get stuff there!! I ordered a bunch of stuff and when tried them on, wasn't feeling some of it. Gonna return those. But get this, Mango wouldn't give me my money back because they said the clothes weren't in their original condition. Can you b...
Mango had generously gifted me a ₺300 birthday discount code, which I used to make a purchase. Unfortunately, the size didn’t fit, so I contacted customer service to request a new code so I could reorder the item in the correct size. What followed was beyond frustrating. A representative named G***...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
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