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Simge is very satisfied with the result
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Without My Consent, Macfit Renewed Membership

Without My Consent, Macfit Renewed Membership
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Simge
January 21, 2024 11:12 pm
147

My Macfit membership was set to expire in December 2023. Upon visiting the gym and expressing my desire not to continue, I was told all I needed to do was cancel through the mobile app. I promptly ended my membership, even showing the staff my confirmation. However, to my shock, I discovered on January 13th, a whopping ₺3109 had been deducted from my account. Checking the Macfit app, I found that my supposedly "non-committal" membership had been renewed without consent, and they charged me ₺3109 monthly. My deactivated profile had been reactivated by Macfit itself, and they mercilessly took money from my card. It's nothing short of extorting funds from individuals without their consent and against their wishes.

January 22, 2024 11:20 am (12 hours after complaint)

Hello, Information regarding your request has been sent to you via email. You can send us any information, suggestions, and solution requests related to our services. Best regards, MACFit

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