My Complaint About The Illegal Withdrawal Of Money By BetterMe
I purchased the Betterme program as a one-time purchase, but I saw that the fee was deducted every month. Although I canceled the application subscription, I noticed that I was still charged a subscription fee from my credit card statement. For the Workout program, which I bought on 08/10/2023 by paying a total of 529.99 ₺ per year, first 279.36 ₺ and then 1000.00 ₺ was withdrawn from me today. There are months before the end of my membership, and I have already canceled my subscription not to continue. I wonder on what basis they are charging such a fee? I want my money to be returned to me urgently.
Aboneliğimin yenileme yapıldığını söylüyorsunuz ama ben tek defalık bir paket aldım ve yenileme istemedim. üstelik aldıktan sonra abonelik iptalide yaptım yenileme olmasın diye. Bana 12 haftalık ürün aldınız diyorsunuz ama ben 12 haftalık değil 12 aylık aldım. ve yenileme olacaksa da 12 ay sonra olmalıydı. yani bahaneniz her şekilde tutarsız ve haksız lütfen paramı geri iade edin. Ekli iptal edilmiş abonelik metninde görüldüğü gibi sizin ddiğiniz gibi 12 haftalık değil yıllık pakey almışım yani 12 aylık.
Hello! Thank you for informing us about this situation. If your subscription has been successfully canceled, it should not be renewed. Please note that we have no affiliation with the Workout Planner and Gym Tracker app. Our team has already reached out to you via email. Please check your inbox. Best regards, The BetterMe team
Thank you for your response. After reviewing the screenshots you provided along with your feedback, please note that we have no connection with the application indicated in the screenshot. We have also responded to you via email, please check your inbox. Best regards, BetterMe Team
