On December 31, 2023, I purchased an eyeliner from a MAC Cosmetics store that turned out to be defective. When we contacted customer service, the store gave incredibly strange responses like "It was a sale item" and "It's been a while since you bought it," despite the product having a 6M (6 month) label and this period not having expired yet. Essentially, they're saying if you buy a sale item, it might be defective, or if it is, they won't help. When we called MAC customer service, we were simply brushed off. We want you to keep this in mind when purchasing products. We'll be writing to the Consumer Arbitration Board because they're intentionally staying silent on the issue.
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...
I went to the Mac store at Capacity Mall on December 8, 2023, and picked out a few things. I was really disappointed when I found out that a store employee had put the wrong shade of a product I liked during the trial. They even got the tones wrong for two items. So, I went back to the store the nex...
I purchased an eye pencil from MAC Cosmetics 10 months ago, but since I don’t wear makeup often, I hadn’t used it until recently. When I tried to apply it, the tip broke off. I figured I’d try again, only to discover that the pencil had dried out completely—it barely leaves any color on my skin. Dur...
I recently purchased an eyeliner from the Mac Cosmetics store at Korupark last Saturday. I tested it on my hand, and it seemed perfectly normal. However, there was no warning about its difficulty to remove. After consulting with friends and reading reviews on other sites, I decided not to keep the p...
Comments