I purchased an eye pencil from MAC Cosmetics 10 months ago, but since I don’t wear makeup often, I hadn’t used it until recently. When I tried to apply it, the tip broke off. I figured I’d try again, only to discover that the pencil had dried out completely—it barely leaves any color on my skin. During a visit to Kadıköy, I spoke with the store manager, who told me they’d report the issue and contact me. After a week with no response, I returned to the store myself, only to be told they couldn’t help because it had been 10 months since I bought the product. I’ve used many eye pencils before, and none have dried out this way. For a premium price, I expected much better quality. I feel cheated and want my issue resolved fairly.
About two weeks ago, I purchased a Veluxe Brow Liner eyebrow pencil from the MAC store at Sembol Mall in İzmit. Today, when I tried to open it for the first time, the tip appeared slightly worn, and as soon as I tested it on my hand, the tip immediately broke off. I haven’t been able to use the prod...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
About a month ago, I purchased a mascara from the MAC store in Ankara Panora. Due to my busy work schedule, I was not able to use it right away. When I finally opened it at home, I noticed that the cap was broken. Since I did not carefully check the product at the store during purchase, I only reali...
I purchased an eyeliner from MAC Cosmetics just four months ago and have only used it one or two days a week. Despite this light usage, the product is already empty and completely unusable. I’ve bought MAC eyeliner before, and it lasted me over a year and a half, so this experience has been a real d...
I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...
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