I recently purchased an eyeliner from the Mac Cosmetics store at Korupark last Saturday. I tested it on my hand, and it seemed perfectly normal. However, there was no warning about its difficulty to remove. After consulting with friends and reading reviews on other sites, I decided not to keep the product. I returned it within 15 minutes, but they refused to take it back, citing hygiene reasons, even though it was in a sealed box. Interestingly, Mac's online site accepts returns, so what's the deal with not accepting returns in-store?
Against my better judgment, I decided to give it a try. To my dismay, the eyeliner had a plastic-like texture, making it difficult to apply smoothly. It resisted removal despite my attempts with waterproof cleansing solutions and face wash. It felt like I was dealing with some chemical-laden plastic. To add insult to injury, my eye developed blisters and sores, as depicted in the attached photo.
This eyeliner is clearly not suitable for human eyes. Considering its price, I never expected such a disaster. I urgently demand a remedy for this ordeal.
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
Three days ago, I purchased a foundation worth around ₺1,500 from a Mac Cosmetics store. During the purchase, the store associate barely assisted me — they were in a hurry and ended up giving me the wrong shade that doesn’t match my skin tone. I went to the Kentpark store to request an exchange, but...
About two weeks ago, I purchased a Veluxe Brow Liner eyebrow pencil from the MAC store at Sembol Mall in İzmit. Today, when I tried to open it for the first time, the tip appeared slightly worn, and as soon as I tested it on my hand, the tip immediately broke off. I haven’t been able to use the prod...
I purchased an eye pencil from MAC Cosmetics 10 months ago, but since I don’t wear makeup often, I hadn’t used it until recently. When I tried to apply it, the tip broke off. I figured I’d try again, only to discover that the pencil had dried out completely—it barely leaves any color on my skin. Dur...
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