I went to the Mac store at Capacity Mall on December 8, 2023, and picked out a few things. I was really disappointed when I found out that a store employee had put the wrong shade of a product I liked during the trial. They even got the tones wrong for two items. So, I went back to the store the next day to fix the problem. I had a really bad experience with someone who had a really terrible and unacceptable attitude. When they watched the security footage, the employees confessed that they only checked the items for damage when they put them on the pallet. They didn't bother to check the other products. I didn't even open the product boxes because the mistake was obvious. The people working at the store and someone who said they were the manager didn't admit their mistakes and treated me badly. When I asked to see the camera footage, they said no. If you don't do anything about this, I'll take it to the Consumer Court and have my lawyer file complaints against your employees and the brand.
On September 28, 2025, I visited the Mac Cosmetics store at Kapasite Mall to purchase a foundation from the Studio Radiance series. Since I couldn’t remember my exact shade number, I asked the staff to check my previous purchase records. I specifically mentioned that I was very happy with my previou...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
On September 29, 2024, I purchased a concealer from a Mac Cosmetics store, only to discover that the internal mechanism is defective and causes constant leakage. The product is essentially unusable in its current state. When I reached out to the store for an exchange, I was told that I could only sp...
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
On December 31, 2023, I purchased an eyeliner from a MAC Cosmetics store that turned out to be defective. When we contacted customer service, the store gave incredibly strange responses like "It was a sale item" and "It's been a while since you bought it," despite the product having a 6M (6 month) l...
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