Media Markt Service Center Damaged My Logitech G29 Shifter During Repair

Starting on 07/07/2024, when I purchased a Logitech G29 shifter from Media Markt, I began experiencing an issue with unwanted command switching and connectivity dropouts. Because of this, I sent the product in for service through Media Markt a total of about 4 times. Each time, it was sent back to me with the exact same issue unresolved, and the problem was never fixed.

On my most recent service submission, the product came back to me damaged this time. There were crush marks and impact damage on the plastic part at the top of the gear knob — this physical damage definitely wasn't there when I sent the product in. So not only was the chronic malfunction never resolved, but my product was also damaged during the service process.

Despite going through the service process multiple times for the same issue, I'm in a difficult position because no permanent solution has ever been offered. I'm requesting an urgent and definitive replacement of my Logitech G29 shifter with a new unit. I want to note that if a replacement isn't provided, I intend to file a complaint with the Consumer Arbitration Committee in line with my legal rights.