In November 2019, I bought a Logitech G402 gaming mouse from Hepsiburada. The product I bought failed within 2 years and was replaced with a new one from Hepsiburada. The new one arrived in January 2021. The newly sent device failed as of 10.07.2023. When I conveyed the issue to Hepsiburada, they said that the warranty period has expired. A device that was sent as new fails again before the end of 2 years and I cannot find a contact person. We realized that Logitech company produces such low-quality devices. Even though the warranty period has expired according to consumer law, I request that my victimization, which I have suffered due to the breakdown of the device, which was sent as new, within 2 years after the delivery date, be met within the framework of "customer satisfaction".
On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...
I purchased a Logitech Logi Crayon Digital Pen from Hepsiburada in May 2025 (Order No: 4452952586). I’ve been using it regularly, but since October 2025, for about three weeks, it has completely stopped working despite being fully charged. To resolve the issue, I first contacted Hepsiburada custome...
I purchased a Logitech iPad keyboard from Gürgençler, and when it malfunctioned, we faced immense difficulty trying to return it under warranty. Despite multiple calls to customer service and visiting various stores, the product was finally taken by the technical service at Maltepe Piazza Mall after...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
In September 2023, I ordered the Xiaomi Mi Robot Vacuum Mop Essential 2 in 1 from Hepsiburada under order number 680413567. The device no longer charges after a month of use due to a problem with the ball bracket. I sent Hepsiburada a video explaining the issue. Despite the valid warranty, I was inf...
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