Logitech Customer Service Nightmare
Hello, I have an unbelievable story to share about Logitech. It happened 4 years ago, and whenever I think about it, I question life once again. On April 19, 2020, I contacted s******@logitech.com, and Logitech employee Jennifer D. got in touch with me. - I mentioned that I needed help with the easily broken switches on my G810 keyboard. She assured me she would gladly assist me. - She requested the serial number of my keyboard, and I provided it. She asked for photos of the broken switches, and I sent them. - They thanked me and said they would not only replace the keycaps but the entire keyboard. - Then, she asked for my shipping details. Of course, I gave them to her. - After that, a person named Jennifer D. told me I needed to break the device and send a video. - I sent the video of the broken device to Jennifer D. - However, the message I received afterwards said (in English): "Your device damage video has not been approved. Your product is out of warranty, so it is not covered by the exchange and return policy. We do not have a repair center. There is no solution we can offer you." If this story were a miniseries, it would be on Netflix. I'm really curious about the explanation for this.
