I took my Logitech MX Anywhere 3 mouse to the Troy store for repair because the button was not functioning properly for carrying and holding. It was sent to the service center under warranty on 04.01.2025. Although I was told I would receive a response, the service never got back to me. The product was sent for service again and re-examined. Now, I am being charged ₺1275 for right and left switch replacements, even though the new product costs just over ₺2000. It is disappointing that such a brand refuses to repair a non-user-related issue just because the warranty expired a few months ago. Moreover, it took them until 03.02.2025 to get back to me. As a designer working on a computer, I cannot wait this long for a mouse repair. Despite my contact details being on the documents, no one reached out. I never expected Logitech’s reputation to be this empty. Serial No: 2116LZ06G9H9. I urgently need a solution, and all related documents are attached. If it weren’t for Ms. A**** from Marmara Park Troy store, I wouldn’t have known anything about this process, and my product might have been lost due to the incompetence of Penta technical service. Please handle this matter as a brand and resolve it without making me struggle with such service centers. I am unable to do my job while dealing with this and being without my mouse.
I purchased a Logitech G735 headset from Media Markt, and it broke due to a non-user-related issue. I went to the Denizli Media Markt store to send it for repair, and it reached Logitech’s service center. Later, I was informed that they couldn't replace the product due to stock shortages and that Me...
I purchased a SteelSeries Aerox 5 wireless mouse on July 1, 2022. Just two months after the warranty expired, the cursor stopped moving. I contacted the authorized service, requesting a paid repair. Initially, they refused to assist without an invoice, so I searched through my records to locate the ...
On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...
I’ve been using my Logitech G502 X Lightspeed Wireless Gaming Mouse and have been experiencing a double-click issue with the back button for about 1.5 to 2 months. The problem occurs consistently and has become extremely frustrating during both gaming and regular use. I tried troubleshooting by upd...
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