LG UV Nono Artcool 18000 BTU AC Delay and Unresponsive Service
On July 14, 2023, I ordered an LG UV Nono Artcool 18000 BTU air conditioner from the Fantilatör store, a Trendyol seller. The order was delivered in a matter of days. However, I noticed that the BTU values for the indoor and outdoor units were different. After I contacted the store, they sent me the correct unit, but it took some time. Then, on July 20, 2023, I submitted an installation request via LG's official WhatsApp line. They never responded to my request for technical assistance, and they do not answer their phones. Two weeks have passed, and I have yet to be contacted or informed about the installation. I receive automated responses every time I contact LG via WhatsApp. The temperatures are high, and I promptly paid for the product, but I still can't use it. Why did I buy this product if I can't even use it after two weeks? Is this the level of service and customer satisfaction provided by LG, a technology behemoth? I am totally dissatisfied with LG and its unresponsive technical support.
