On 17/08/2025, I purchased an LG Duval 18,000 BTU air conditioner from Media Markt (Invoice No: 40700788). During the sale, one of the employees specifically convinced me to choose LG by saying, “You will be satisfied, and it will be replaced one-to-one if needed.” I was actually planning to buy Samsung or Vestel, but I went with LG due to this persuasion, and I deeply regret it. Since the first day of installation, the air conditioner has not cooled adequately. In my barbershop, my customers have been uncomfortable because of this, and I have lost business. I called LG service many times, but every time they only took measurements and left without taking any action, saying “It’s cooling.” I contacted Media Markt and LG customer service several times, but each time I received the same response: “The product is cooling, we cannot refund or replace it.” My requests for an exchange with another model or a refund were also rejected. Paying ₺43,399 for an air conditioner that doesn’t work properly, along with the indifference from both Media Markt and LG, has left me in a very difficult situation. My air conditioner is under warranty and still has two more years left, but because of this issue, I have lost both peace at my workplace and suffered financial damages. My demand is for the product to be refunded and the amount I paid to be returned to me. I want my grievance to be resolved.
On June 13, we purchased an 18,000 BTU LG inverter air conditioner for our 24-square-meter room from Media Markt. Installation was completed, and we began using it. However, we were dissatisfied with this air conditioner. We used it for several weeks, and during this time, it failed to cool the hous...
On November 19, 2025, the LG W4W8BVKKWHM.ABWPLTK washer-dryer I purchased from Media Markt was found damaged when the service team unboxed it for installation. There were multiple dents and defects on the body and top of the machine. The service technicians did not file a report; they only said they...
My LG SQ18 air conditioner developed a CH38 error. After the issue began, I contacted the authorized service on 04.08.2025 and was directed to return the device. I initiated the return process through LG, but although the product is under warranty, 26 days have passed and I still have not received m...
In 2017, I purchased an LG refrigerator model GN-B559PLCZ from an authorized dealer. In April 2023, I experienced cooling issues for the first time. I contacted the official service center to address the problem. The service center charged me 600 ₺ for maintenance, stating that the motor was faulty....
I purchased the DC12RTH LG DUALCOOL™ Sirius 12K BTU Inverter Wi-Fi Air Conditioner from lg.com.tr. The product was delivered by cargo. During installation, the service team noticed that the bottom cover was broken. They said they would replace the part, and I agreed. The air conditioner was installe...
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