I recently purchased an 18,000 TL LG air conditioner from Teknosa. However, it took Teknosa three days just to ship the product, and it took Horoz Logistics a whopping ten days to deliver it from Istanbul to Aydin. I contacted the service department and requested installation, but they refused to do so until the product arrived. When it finally arrived, I called again, and they said the installation would take another 5-6 days. So they planned to install it nearly 20 days later! I contacted customer service and described the situation. I proposed returning the unit because summer would be over by then. "There's nothing we can do; our service department is overburdened," they said. When purchasing LG products, be cautious because their customer service is virtually non-existent. Furthermore, during my service calls, it took me 30 minutes just to speak with a live representative. This will be my first and last LG product, and I hope I don't have to sell it because of the company's poor attitude.
I purchased an LG air conditioner online on August 18th, and despite the fact that I did so, I have been scheduled for an installation appointment on September 5th. It is very disheartening to learn that a well-known company like LG provides such poor service in a major city like Istanbul. This situ...
On June 13, 2013, I purchased an LG refrigerator. On February 6, 2025, when the refrigerator stopped cooling, I contacted LG’s authorized service center in Ankara (Güneş Elektronik). The technician who came said the compressor needed to be replaced, quoted a cost of ₺11,000, and asked for a ₺1000 de...
I bought an LG air conditioner, but the one I got doesn't cool properly at all. The device is working, but it just isn't cooling down the room, making these hot summer days really tough to handle. I asked for a replacement because I thought the unit was faulty, but I haven't heard back from LG at al...
I placed an online order for an LG air conditioner, and it's been a nerve-racking two weeks of waiting for the service team to come and set it up. Despite living in Izmir, in a central area like Gaziemir, it turns out there's no service team available to handle installations in my neighborhood, wors...
Dear LG official, I live in Izmir Buca, where the temperature can get as high as 45 degrees. It has become hard to breathe in this heat. I bought an 18000 BTU air conditioner, but when I called customer service, they gave me a service number that nobody answers. Why sell air conditioners if you don'...
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