Lee Cooper Jacket: Twice the Trouble, No Response
I purchased a jacket from Lee Cooper for my brother in January 2023. After only a few times wearing it, the outer surface began to pill. I sent the jacket in for a check-up, and they agreed to swap it out.
The new jacket came in, but this time the issue was even more severe. The lining inside was coming off and getting all over my brother's clothes. I reached out to Lee Cooper again and requested another exchange, but they declined. They told me I could only get my money back for the jacket, but the store I got it from wouldn't take it back.
I've attempted to contact Lee Cooper customer service several times, but I have never been successful in reaching them. I've also sent them multiple emails, but they never got back to me.
I'm completely frustrated. I just want to get a refund for this faulty jacket, but Lee Cooper is making it really difficult.
Hello, We can assist you with the exchange of the product. However, since the product has already been exchanged once, it appears in our system as an exchange and does not have the original invoice. We look forward to seeing you at the nearest Lee Cooper store. Thank you.
Hello, I have been working in the retail sector for 15 years and I am currently a regional manager at a global brand. I am very familiar with the processes, so the answer you provided is definitely false information. Receipts can be found in the systems, and the company always refunds the amount paid for defective products as per the customer satisfaction principle. It is absolutely clear that you do not adhere to the customer satisfaction principle and have provided dismissive information. I will pursue my rights.
