2
Şirvan is not satisfied with the result

LCW Sent Me Baby Booties Instead of School Uniform and Clothes

LCW Sent Me Baby Booties Instead of School Uniform and Clothes
Şirvan
September 11, 11:05 am
23

LCW sent me baby booties instead of the products I ordered. On 05/09/2025, I placed an order through the LCW website for 2 t-shirts as part of my son’s school uniform, as well as a dress, a beach dress, and socks for myself, paying a total of around ₺1700. However, the package only contained baby booties, and none of my other items were included. The package was intact, with no signs of damage or missing products. When I contacted the courier company Kargoist, they refused to take it back since the barcode had my name on it. I immediately called LCW customer service, and a case was opened. The next day, when I followed up, I was told the investigation was ongoing and marked as urgent. Three days later, I called again but was given the same response, with no solution or proposal provided so far. My order number is 2509021201853, and I have both the invoice and payment receipt. Since my son does not have his school uniform, he has been forced to attend school wearing a short-sleeved t-shirt and a jacket for the past two days. I request that either my exact items be sent to me or my payment refunded. I want this issue resolved as soon as possible.

Şirvan
September 14, 7:07 pm

My cargo was lost, the investigation is complete; my money was refunded and the voucher I used was returned. However, all the products I bought are now out of stock. I was expecting the same products to be sent immediately, but now I have to search for school uniforms again, which means more work for me.

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