My order number 2509101201317, placed with LCW on September 10, was delivered to the carrier on September 15, and since I live abroad, it arrived on September 30. However, the two-pack of baby girls’ square-neck tank tops I ordered was missing. On the day I received the package, I contacted LCW customer service multiple times via WhatsApp and email, but each time I was told there were no missing items and that the order was shipped complete. My request was denied. I have faced similar issues around five times before, including missing items, receiving the wrong size, and having orders canceled due to stock issues. I’ve also noticed other customers reporting similar problems in product reviews. In September alone, I spent approximately 8,500₺ on LCW purchases, and despite my total order being worth 2,173.04₺, I was charged 189.99₺ for items I never received. I demand a refund for the missing product, compensation for the inconvenience, and if LCW insists there was no mistake, I request the inspection records and proof of shipment. Additionally, since I’m not a Turkish citizen, I can’t appeal to local authorities or access camera footage, which makes it difficult to defend my rights. I ask LCW to prioritize customer satisfaction and take the necessary measures to ensure such problems do not happen again.
My order of 16 items from the LCW app on 14/10/2024 arrived on 18/10/2024 with 6 items missing. Right after opening the package, I contacted customer service, and they assured me that they would handle it and call me back. However, I received no update until 23/10/2024. I posted a complaint on this ...
LCW sent me baby booties instead of the products I ordered. On 05/09/2025, I placed an order through the LCW website for 2 t-shirts as part of my son’s school uniform, as well as a dress, a beach dress, and socks for myself, paying a total of around ₺1700. However, the package only contained baby bo...
I felt completely victimized by LCW Online. On November 27, 2024, I placed an order for six items totaling ₺818.95 during a special promotion. My package was prepared on November 28 and handed over to the courier company Scotty on November 29. However, delivery failed without explanation. On Novembe...
On September 19, 2025, I sent back items from my LCW online order via Sürat Kargo to be returned. My return code is 459163930191. However, my products were lost during shipping, and I have not received any refund to date. Despite contacting customer service multiple times about my items totaling ₺1,...
On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived. After waiting...
Comments